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UPDATE: PLEASE NOTE We are currently dealing with customers whose bookings were due to depart on or before the 20th April 2020, bookings departing after this date will not be dealt with at this time.
If you send us an online enquiry, it is important you select the correct Reason for Contact, failure to do so will result in us being unable to process your enquiry.

  • Advanced Passenger Information (API)

    Everything you'll need to know about completing your Advanced Passenger Information with relevant suppliers.

  • Visas

    Information about visa requirements for your holiday.

  • Passports

    Everything you need to know about Passport requirements.

  • Tickets

    Information about when you will receive your holiday tickets and how they will be delivered to you.

  • Payment Information

    All information relating to your holiday balance and how you can pay it can be found here.

  • Medical Information

    Important information relating to travel medication, pregnancy, vaccinations and mobility assistance.

  • Travel Insurance

    Everything you'll need to think about taking out Travel Insurance for your upcoming holiday.

  • View my booking

    Depending on how your booking was made, your reference number will begin with either HTR or HAY.

  • Banned Items

    Find out about all the items you shouldn't take onboard with you

  • Cabin Types

    Information you need to know relating to the different types of cabins that you can book.

  • Cabin Location

    What do you need to consider when choosing the location of your cruise ship cabin?

  • Cabin Size

    How big are cruise ship cabins? Find out everything you need to know about the size of cruise ship cabins here.

  • Cabin Amenities

    All cabins come with the basic amenities that you’d find in most hotel rooms. You’ll also have a cabin steward who will

  • Onboard Currency

    When it comes to cruise holidays, one of the most frequently asked questions is what currency is used onboard. Whilst cr

  • Documentation

    Everything you need to know about the documentation you'll need for your Cruise Nation holiday

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  • CRUISE LINES

    Check out the dress codes for each of the major cruise lines.

  • HEALTH

    The health of ourselves and those we love is important to all of us, which probably explains why people have questions a

  • Medical and first aid facilities

    Learn more about the medical care available on cruise ships and the procedures in place in the event of an emergency.

  • Insurance

    Everything you need to know about booking cruise holiday insurance

  • Combatting Jet Lag

    Jet lag is a common part of flying, but it doesn’t need to have a big affect on your holiday. Learn our top tips for com

  • Combating sea sickness

    Read about our tips for helping to prevent and cope with the symptoms of sea sickness.

  • Fly and Cruises

    Learn more about cruise and fly holidays including popular destinations and how to find the best package offers.

  • Cruise holidays with kids

    Read frequently asked questions about planning and taking a cruise holiday with children.

  • Types of cruise holiday

    Find out more about different types of cruise holidays to help you decide which is right for you.

  • Cruise fitness

    Find out more about the onboard facilities that’ll help you to stay fit and healthy whilst on a cruise holiday.

  • Cruising climates

    Cruising holidays can sometimes be heavily associated with sunny, glorious climates and endless sunbathing. But that’s n

  • Cruising on a budget

    Explore the world for less with our money-saving tips for cruise holidays.

  • Entertainment

    In each of the lists below you can see typical examples of entertainment that you can find on most cruise ships. Each an

  • Food and drink

    We hope you’ve got a good appetite, because you’re in for a treat or two on a cruise holiday!

  • Cruise ship safety

    Advice for staying safe on a cruise ship and the policies and practices in place to safeguard your onboard experience.

  • Cruise holiday transfers

    A helpful guide for getting transfers before and after cruise ship holidays.

  • Cruises for teenagers

    Find out about the best cruise holiday experiences for teenagers.

  • Luxury cruises

    There’s a certain element of luxury to every cruise that sets sail on the seven oceans, but there are also those that go

  • Pre-cruise checklist

    Put your mind at ease with our pre-cruise checklist to make sure you have everything you need.

  • Shore excursions

    Learn more about the types of shore excursions available and find out how to book them.

  • Water slide guide

    Learn more about the slides and swimming pools available on cruise ships.

  • Shopping and duty free guide

    Learn about duty free rules and regulations when shopping on a cruise ship.

  • Glossary

    Learn the lingo of cruising with this handy glossary of regularly used terms on cruise ships.

  • Weddings

    Find out more about the wedding packages available on each cruise line.

  • Internet

    A guide to staying connected during your cruise holiday.

  • Gratuities

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